Note: The job is a remote job and is open to candidates in USA. Arrowhead Promotion and Fulfillment Co. is seeking an Inbound Customer Service Representative to join its Southern Region team in Texas. The role handles customer orders, program registrations, rebate inquiries, product information requests, and general customer service questions by phone and web while maintaining accuracy, confidentiality, and professional communication.
Responsibilities
- Assisting customers with web/phone orders, program registration, and order/rebate inquiries
- Providing product information
- Addressing general customer service inquiries in a friendly and professional manner
Skills
- * Excellent communication and problem-solving abilities
- * Detail-oriented and highly accurate in your work
- * Ability to multitask and support other departments as needed
- * Pleasant voice, good grammar, and strong writing skills
- * Typing speed of 25-30 WPM
- * Capability to handle 40-60 calls per day with efficiency
- * Ability to be available for taking calls for 80% of your day
- * Proficiency in basic computer knowledge and skills
- * Tactful handling and de-escalation of stressful situations
- * Adaptability in a dynamic environment
- * Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)
- * Consistent attendance record
- * Applicants must be authorized to work for any employer in the U.S. without sponsorship
- * 7:00am-3:30pm CST, Monday – Thursday, 9:00am - 5:00pm CST Saturdays
- * Training schedule for the first two weeks will be 8:00am - 4:30pm CST, Monday - Friday. Once training is complete the employee will begin their permanent schedule
- Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload
- * High school diploma or general education degree (GED)
- * Previous related experience and/or training, or an equivalent combination
- * Fluency in French or Spanish is a plus
Benefits
- Attractive benefits within 90 days of employment
- The flexibility to work either remotely or onsite
- Work computers can be supplied
- Pay increases as you progress in the role
Company Overview