Note: The job is a remote job and is open to candidates in USA. KPH Healthcare Services, Inc. is seeking an entry-level Customer Service Representative to support its Help Desk operations. The role handles incoming and outbound calls, resolves customer service and pharmacy network issues, assists with client onboarding and training efforts, and performs general office and compliance-related duties.
Responsibilities
- Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
- Understand, master, and gain efficiency in systems leveraged by the Help Desk
- Provide Help Desk resolution of customer service issues to ensure complete client satisfaction
- Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction
- Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions
- Assist with on-site resolution of customer service issues to clients as needed
- Participates and supports in the augmentation of training and development efforts of our helpdesk
- Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Skills
- Entry level position
- Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently
Company Overview