Note: The job is a remote job and is open to candidates in USA. The Planet Group is seeking a Spanish-speaking Customer Service Representative for a contract position. The role involves providing customer service in a high-volume health insurance environment, using multiple software applications, troubleshooting computer equipment, and communicating effectively with customers and colleagues while working remotely during Pacific Time hours.
Skills
- High School Diploma or Equivalent
- 2 years of experience in a high-volume customer service environment
- 1-year experience in the health insurance industry
- Experience utilizing multiple software applications simultaneously
- Ability to set up computer equipment and troubleshoot issues with minimal assistance
- Proven professional verbal and written communication skills
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications
- Strong organizational skills and attention to detail
- Ability to work independently and with a team
- Ability to learn quickly and adapt to a fast-paced production environment
- Cooperative, professional, and effective interaction skills with co-workers, company staff, and visitors
- Critical thinking and problem-solving skills
- Ability to tolerate repetitive work without compromising accuracy and service levels
- Required to attend additional training as requested/deemed necessary
- Medical/Dental terminology knowledge experience
- Medicare/Medicaid knowledge
- Claims/Billing and coding experience
- Experience with Cisco phone system a plus
Benefits
- Remote working PST hours
Company Overview