Note: The job is a remote job and is open to candidates in USA. Affordable Appliance Repair is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions to ensure a great customer service experience.
Responsibilities
- Receive a high volume of inbound calls
- Identify the reason for the customer’s call, collect relevant information, and schedule customers
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
Skills
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Previous experience as a Customer Service Representative or in a similar role
Education Requirements
- High school diploma/GED
Benefits
- Company parties
- Flexible schedule
- Training & development
- Flexible Schedule
- Career Growth Opportunities
Company Overview