Note: The job is a remote job and is open to candidates in USA. PingWind is focused on delivering outstanding services to the federal government, and they are seeking an Operations Manager. The role involves evaluating system performance, administering IT operations, and ensuring high availability of applications and network infrastructures.
Responsibilities
- Administers and provides overall support and maintenance of applications, operating systems, and network connectivity
- Evaluates system performance daily to ensure adequate response times for production applications. Establishes and documents procedures to ensure data integrity including system fail-over and backup/recovery
- Acquires, configures, and maintains servers for development work, internal and customer testing, and production environments
- Maintains software updates, designs and implements new system structures, and tracks and monitors server usage and up-time
- Plans, implements, administers, and optimizes company servers and network infrastructures to achieve high performance of the various supported business applications
- Set up and maintain fault tolerances and monitors and manages accounts
- Sets up environment, equipment, public and/or private cloud systems, understanding and depending on type of workload, and deploys them in an automated way; and monitors, moves, and alters the systems using a prescribed methodology
- Establishes and implements standards for cloud operations according to specifications and parameters
- Multi-discipline environment support, across various platforms and capabilities. May manage a team, or enterprise team
- Experience with management, leadership, coordination, and customer contact for the maintenance and on-going operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS
- Strong technical understanding of Information Technology, Identity and Access Management, and AWS GovCloud systems and services for the areas of work contemplated in PWS
- Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Skills
- Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c)
- Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification
- HS Diploma/GED
- Seven (7) + years of experience in supporting Information Technology as an Operations Manager
- Strong technical understanding of Information Technology, Identity and Access Management, and AWS GovCloud systems and services for the areas of work contemplated in PWS
- Expert knowledge of recent technological advances in computer science and engineering
- Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
- Bachelor's Degree
- An AWS Solution Architect certification is mandatory
Benefits
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
- Company paid Life and AD&D Insurance
- 401k with competitive matching and vesting schedule
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Medical, Dependent Care and Commuter Flexible Spending Accounts
- Employee Assistance Program
- Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
- 529 College Savings Plan
- Legal Insurance
- Pet Insurance
Company Overview