Note: The job is a remote job and is open to candidates in USA. Modivcare provides services that support members' access to healthcare transportation. The Customer Service Representative serves as the first point of contact, assisting with transportation questions, scheduling and modifying reservations, documenting interactions, and resolving concerns while ensuring a positive member experience.
Responsibilities
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Ensures accurate trip data entry and documentation
- Maintains a polite, professional, and courteous demeanor at all times
- Demonstrates commitment to producing high-quality work
- Refers unresolved customer grievances to appropriate departments for further investigation and resolution
- Promotes a positive and collaborative working environment
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- Participates in additional projects or duties as assigned
Skills
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- Ability to quickly learn new technology and processes. Understand and follow complex instructions
- Ability to accurately type at least 35 words per minute
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview