Note: The job is a remote job and is open to candidates in USA. Castlight Health, operating as apree health, is a healthcare technology company building an integrated health network and health navigation platform. The Customer Support Specialist will respond to customer inquiries, assist with healthcare navigation and benefits-related needs, resolve service issues, manage case documentation, and provide support through multiple communication channels.
Responsibilities
- Respond to inquiries via email, phone, live chat, asynchronous messaging, etc
- Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
- Take ownership of resolving customer service and healthcare navigation issues
- Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
- Keep customer information confidential and in compliance with HIPAA regulations
- Manages case backlog attentively and documents each interaction in Salesforce
- Exercises problem resolution skills when handling customer concerns using various internal tools
- Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
- Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
Skills
- 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
- Appointments, strong organizational skills, and the ability to solve problems
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech savvy- the ability to use and navigate members with our mobile technology
- Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- High school diploma required or equivalent
- Must be able to start on Sept 28, 2025, and be present for all training for the following six weeks
- Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered
- Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
- Medical office experience preferred but not required
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Spanish speaking and writing skills are a plus
Benefits
- Training is fully paid and benefits start on day one.
- Fun, friendly, and unique culture – Bring your whole self to work every day!
- Medical, dental & vision insurance starts 1st day
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
- Hybrid/Remote
Company Overview
Company H1B Sponsorship