Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is a staffing and consulting firm supporting clients across healthcare, technology, engineering, and professional services. The company is seeking a Customer Service Representative to provide remote member support in California by handling healthcare-related inquiries, researching issues across multiple systems, documenting interactions, and delivering empathetic solutions.
Responsibilities
- Handle inbound customer service calls from health plan members
- Resolve member inquiries related to:
- Prescription benefits (RX)
- Primary Care Provider (PCP) information
- Benefits and coverage
- Eligibility and enrollment
- Provide accurate information while maintaining a high level of customer service
- Utilize multiple systems and applications to research and resolve member concerns
- Document interactions and follow established service procedures
- Deliver professional, empathetic, and solution-oriented support
Skills
- •Candidates must reside in California •
- • Must be available to work weekends
- • Assigned 8-hour shift within operating hours
- • 100% attendance required during training
- • Minimum 2+ years of customer service experience
- • Strong computer and phone system proficiency
- • Experience using Microsoft Office applications
- • Excellent verbal communication and problem-solving skills
- • Ability to navigate multiple systems while assisting customers
- • Reliable internet connection and suitable remote work environment
- • Flexibility to work assigned shifts, including weekends
- • Previous call center experience
- • Healthcare customer service experience
- • Experience supporting Medicaid, Medicare, benefits, or health plan members
Benefits
- Fully remote opportunity within California
- 6-week paid training program
- Opportunity for contract extension based on performance and business needs
Company Overview