Note: The job is a remote job and is open to candidates in USA. BV Mobile Apps, Inc. is seeking a Customer Service Representative to help engage with current and potential clients via email and phone. The role involves responding to client inquiries, troubleshooting issues, and maintaining a positive relationship with clients.
Responsibilities
- Respond to client emails to help resolve service issues
- Make phone calls to follow-up with clients that need phone support
- Troubleshoot common issues
- Escalate issues that require more technical support
- Follow-up with clients to check that they're still satisfied with their service
- Recommend additional features to existing clients by collecting client information and analyzing their needs
- Maintain a positive, empathetic, and professional attitude toward clients at all times
Skills
- High school diploma, general education degree, or equivalent
- Ability to stay calm when clients are stressed or upset
- Problem solving skills
- Basic technical skills (Development experience is not required)
- Previous Customer Service experience
Company Overview