Note: The job is a remote job and is open to candidates in USA. Kroll is a global risk and financial advisory company providing cyber risk management, breach notification, and identity theft services. The Customer Service Representative I handles inbound calls and emails, provides web and Tier 1 customer service support, assists consumers and program administrators, and maintains accurate and confidential information in a high-volume contact center environment.
Responsibilities
- Answer inbound phone calls and emails in a contact center environment
- Provide excellent customer service support
- Provide accurate information regarding Kroll’s products, services, and product delivery systems
- Be professional and courteous with callers at all times
- Maintain confidential information in accordance with company procedures and standards
- Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments
- Work well within a team environment and independently
- Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll
- Other administrative work as needed
- Perform all duties in accordance with company procedures and standards
Skills
- High School Diploma (Required)
- Must be flexible, enthusiastic and possess good interpersonal skills
- **Must be able to work 40 hours per week, more specifically the 10:30am – 7pm shift, with flexibility to work additional hours if needed when high call volume is anticipated**
- Must be proficient in MS office products, i.e. Word, Excel, PowerPoint
- Excellent interpersonal and communication skills (listening, verbal, written)
- May be asked to be available for on-call after hours phone support as needed by the business
- Sitting for long periods of time in close proximity to a computer screen is required
- Excellent written and verbal communication skills that help represent diverse communities
- Experience working with diverse teams
- Customer Service: 2 years (Preferred)
- Call Center Experience: 1 year (Preferred)
- Bachelor's (Preferred)
Benefits
- Differential for bilingual agents (Spanish, German, and French languages)
- Study time, costs for the Fair Credit Reporting Act (FCRA) certification exam, and materials will be provided by Kroll
- Remote work
Company Overview