Note: The job is a remote job and is open to candidates in USA. One Inc provides insurance payment processing and disbursement solutions for insurers and their customers. The Customer Service Representative I will handle customer inquiries and escalations, guide users through basic troubleshooting and setup, document interactions, and support customer satisfaction through multiple communication channels.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers, always
- Respond promptly to customer inquiries
- Communicate with customers through various channels (i.e., phone, email, chat, etc.)
- Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
- Knowledgeable in our products and services
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional support
Skills
- You have good computer skills
- Excellent customer service and people skills
- Strong organization skills
- You are described as decisive, collaborative, flexible, accommodating, supportive, able to prioritize quickly, and not easily flustered
- Possess excellent written and verbal communication skills
- You are detail orientated and are able to follow instructions accurately
- Associate degree OR 2+ years relevant experience
- Call center experience
- Proven remote work experience
- Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
- See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
- Ability to hear in the normal audio range with or without corrections
- Experience with Word, Excel, and Outlook preferred
- Insurance experience is preferred
- Payments experience is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Remote work
- Opportunities for career advancement
Company Overview