Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is a technology and professional services company supporting government, defense, and intelligence projects. The Customer Service Representative I will support customer engagement center activities by managing inbound and outbound calls, gathering and verifying information, and following customer service and documentation standards.
Responsibilities
- Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gathering and verifying required information
- Attending telephone skills and program information training sessions; adheres to established levels of service
- Adhering to established customer service and documentation standards within required time frames
- Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
- Performing clerical or administrative duties as assigned
Skills
- Answering Telephones, Call Center, Customer Satisfaction, Inbound Calls, Written Communication
- 1 + years of related experience
- High school diploma or G.E.D
- One or more years of customer service or other telephone experience
- Demonstrated verbal and written communication skills
- Louisiana residency living within a reasonable driving distance (approximately 60 miles) of our Bossier City facility **OR** Texas residency living within a reasonable driving distance of our El Paso facility
- **Ability and willingness to obtain and maintain a Public Trust**
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection
- Ability and willingness to work from home via a quiet work environment free from distractions with child and elder care in place during busness hours
- Ability and willingness to work and train onsite as necessary and in the event of internet/power outage
- 1 or more years of Call center experience
- Medical experience and/or medical claims knowledge
- Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact, or NICE
Benefits
- An opportunity to work from the comfort of your own home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- 100% remote after training
Company Overview