Note: The job is a remote job and is open to candidates in USA. Primerica is an insurance and financial services company. The Customer Service Representative 1 supports term life insurance policyholders and agents by handling billing, coverage, underwriting, and contract-related inquiries. The role also documents findings, performs corrections, escalates issues when necessary, and identifies priority situations.
Responsibilities
- The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents
- The CSR addresses verbal and written inquiries pertaining to term life insurance policies
- They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
- In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
- This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary
- Recognizes priority situations and understands when to notify appropriate parties
Skills
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of companys products and procedures
- Ability to communicate professionally with irate customers
- Personal Computer / Laptop
- PC or MAC
- PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)
- Cannot use a Chromebook
- Upload speed 8mbps
- Download speed 15mbps
- 1 year of call center customer service experience preferred but not required
- Previous insurance or financial services experience is a plus
Benefits
- Remote or hybrid working schedule is an option after training.
- Defined opportunity for career growth with detailed steps to receive a promotion.
- Employees can apply to other jobs within our company after being in their position for 1 year.
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Company Overview