Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a global health services company with a Pharmacy Benefit Management team supporting members, providers, and pharmacies. The Customer Service Representative will handle inbound calls, resolve customer complaints, manage multiple applications, meet call center metrics, and provide consistent customer service.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
- An average of 70-80 calls are expected daily
- Take calls back-to-back while toggling through several applications on multiple screens
- Attend 100% of trainings, and the first 90 days of employment
- Regular and predictable attendance
- Resolve customer complaints through independent problem-solving skills and one-call resolution
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Skills
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even when dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously
Benefits
- Remote work arrangement
- Full-time employment
- 100% attendance at trainings and during the first 90 days of employment
- A dedicated workspace with no distractions is required
- Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload for employees working from home occasionally or permanently
Company Overview