Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a global health services company dedicated to helping people improve their health and vitality. The Customer Service Representative will support members, providers, and pharmacies by answering questions about Pharmacy Benefit Management benefits and mail-order pharmacies, resolving complaints, and delivering consistent customer service while meeting call center metrics.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
- An average of 70-80 calls are expected daily
- Take calls back-to-back while toggling through several applications on multiple screens
- Attend 100% of trainings, and the first 90 days of employment
- Regular and predictable attendance
- Resolve customer complaints through independent problem-solving skills and one-call resolution
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Skills
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even when dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously
Company Overview
Company H1B Sponsorship