Note: The job is a remote job and is open to candidates in USA. Northrop Grumman is a pioneering aerospace and defense company developing revolutionary systems and technological advancements. The Contingent Workforce Program Operations Lead is responsible for operating the enterprise Extended Workforce Solution program, managing vendor relationships and VMS operations, supporting integrations and enhancements, and improving contingent labor fulfillment, compliance, reporting, and stakeholder satisfaction.
Responsibilities
- Lead day‑to‑day operations of the Extended Workforce Solution program with a focus on timely, high‑quality fulfillment of job requisitions, onboarding of work orders & administration of assignments
- Monitor requisition aging, fill rates, rate compliance, and candidate quality; proactively remove roadblocks in partnership with Magnit, Talent Acquisition, and hiring managers
- Serve as a subject matter expert for the vendor management system (preferably VNDLY), including workflows, approvals, configuration, user role security, mass data changes, worker records, rates, and reporting
- Serve as the vendor management system tier two system level support for configuration and transactional troubleshooting/error resolution. Work with cross functional entities to resolve errors. Engage with the external vendor management provider as needed for complex troubleshooting/error resolution
- Oversee timely disposition of customer support tickets submitted via ServiceNow across all contingent worker types. Submit enhancements for the customer support process/form to development teams; coordinate and execute testing and validation of enhancements
- Own and coordinate VNDLY configurations and enhancements, including testing and deployment, in partnership with IT and TA systems teams
- Support and help manage system integrations between VNDLY and HRIS/procurement tools to improve data quality, reduce manual work, and enhance reporting
- Act as a primary operational liaison to contract labor & contract services teams; manage SLAs, operational reviews, escalations, and continuous improvement activities
- Collaborate across all business sectors and with key functional partners (Legal, Business Management, IT, HR, Procurement) to align on contingent workforce processes, controls, and improvements
- Lead change management for program and system enhancements (communications, training, job aids, FAQs, stakeholder engagement)
- Plan and execute HR and cross‑functional projects that evolve the Extended Workforce Solution operating model, processes, and technology
- Develop and maintain reporting on requisition status, time‑to‑fill, headcount, supplier/MSP performance, tenure, and cost
- Use data and critical thinking to identify trends, bottlenecks, and risks; recommend and drive solutions that improve cycle time, candidate quality, and stakeholder satisfaction
- Ensure contingent workforce processes and configurations align with internal guidelines and external requirements (classification, co‑employment, access, information security)
- Partner with HR, Legal, Security, and Procurement on audits, remediation, and risk mitigation
- Apply understanding of personnel clearance processes and DD254s when coordinating contingent labor needs that interact with classified programs (no clearance required for this role)
- Own and maintain EWS SharePoint site
Skills
- * Bachelor's degree and 8 years of experience OR Master's degree and 6 years of experience OR Associate's degree and 10 years of experience OR High School Diploma and 12 years of experience
- * Experience in HR operations, talent acquisition, contingent workforce management, staffing, procurement, or related program/project management roles
- * Hands‑on experience with a vendor management system (VMS)
- * Demonstrated **project management** experience leading cross‑functional initiatives from planning through implementation
- * Proven **change management** experience (stakeholder engagement, communications, training) for new or updated processes and systems
- * Experience with **system configurations and/or integrations** in HR or talent acquisition technology environments
- * Demonstrated ability to **influence without formal authority** and build strong partnerships across sectors and functions (Supply Chain, Legal, Business Management, IT, HR, Engineering, Manufacturing)
- * Strong analytical and critical‑thinking skills; experience using data and dashboards to measure performance and drive decisions
- * Excellent written and verbal communication skills; proven ability to collaborate in a matrixed environment
- * Advanced (Expert) MS Excel, Project, and PowerPoint skills
- * VNDLY strongly preferred
- * Experience working with managed service provider(s) and vendor management system(s) in a large, complex organization
- * Knowledge of **personnel clearance processes and DD254s**, and how they relate to staffing and contingent labor
- * Background in a highly regulated or security‑sensitive industry (e.g., aerospace & defense, government contracting, manufacturing)
- * Familiarity with HRIS, procurement, and timekeeping systems and their integration with VMS platforms
- * Experience with continuous improvement methodologies (e.g., Lean, Six Sigma)
- * Change Management certification (e.g., Prosci)
- * Contingent Workforce Management Certification
Benefits
- Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
- Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
- Employees in Vice President or Director positions may be eligible for Long Term Incentives.
- Health insurance coverage
- Life and disability insurance
- Savings plan
- Company paid holidays
- Paid time off (PTO) for vacation and/or personal business
- Fully remote schedule is available; this position is preferred to be located in Bloomington, MN.
Company Overview