Note: The job is a remote job and is open to candidates in USA. InteLogix is a customer service organization seeking a remote Customer Service Representative to serve as the first point of contact for customers. The role involves assisting customers by phone, resolving issues, documenting interactions, collaborating across departments, and delivering a positive customer experience.
Responsibilities
- Serve as the primary point of contact for customers via phone
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Skills
- Must be 18 years of age or older
- High School Diploma or equivalent
- At least 6 months of call center experience required
- Strong typing skills are required
- Proficient with Microsoft Office products and Salesforce
- Troubleshoot basic technical issues
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Career Advancement
- Fully remote work
Company Overview