Note: The job is a remote job and is open to candidates in USA. Comrise is hiring a Customer Service Representative to support the processing and management of spare-part orders for medical imaging equipment. The role handles requests from field engineers, tracks shipments, resolves fulfillment issues, and performs inventory and basic accounting tasks in a high-volume remote environment.
Responsibilities
- Place and manage urgent spare part orders in SAP for medical equipment repairs
- Support ~2,000 field engineers who call or submit requests
- Track shipments (FedEx) and troubleshoot order issues
- Investigate delays, backorders, and fulfillment problems across multiple warehouse systems (DHL, XPO, etc.)
- Perform inventory and basic accounting tasks (ensuring parts are assigned correctly to engineers)
- Handle a mix of phone calls and emails in a high-volume, fast-paced environment
Skills
- • Strong multitasking, typing, and system navigation skills
- • Excellent listening and customer service skills (internal customers)
- • Able to handle high-pressure situations calmly
- • Detail-oriented and quick learner
- • Location: Fully remote, but local to Raleigh/Durham/Cary, NC preferred (for IT support & quarterly meetings)
- • 100% remote (training included), but must live within 1 hour of Cary, NC for IT support access
- • Customer-facing roles (non-call center preferred)
- • Coordinators, teachers, technical writers, finance/accounting backgrounds
- • New graduates also considered
Benefits
- Fully remote work arrangement
- Remote, structured, hands-on training for 4–5 weeks
Company Overview
Company H1B Sponsorship