Note: The job is a remote job and is open to candidates in USA. State Compensation Insurance Fund is California’s largest provider of workers’ compensation insurance, offering products and services for employers and injured employees. The Customer Service Representative will process new and renewal policies, service existing accounts within underwriting authority, manage written correspondence, and communicate extensively with customers by telephone.
Responsibilities
- These positions are responsible for processing new and renewal policies as well as servicing existing accounts within assigned underwriting authority in compliance with corporate underwriting and marketing advisories, guidelines and procedures
- A Customer Service Representative also handles a large volume of written correspondence and performs an extensive amount of customer contact over the telephone
Skills
- The successful candidate must reside in California upon appointment
- Workers' compensation insurance preferred
- Be able to communicate professionally, effectively both verbally and in writing
- Be able to review, analyze and prioritize incoming work
- Be able to work both independently and as part of a team
- Have excellent organizational and time management skills to work within strict timelines
- Have proficient knowledge of Microsoft Word, Outlook and Excel
- Be willing to accept responsibilities in different areas for business needs
- Can communicate and collaborate effectively with internal and external customers
- Provide excellent customer service in a timely manner
- Maintain regular and predictable attendance and/or communication availability during working hours
- Establish and maintain effective working relationships and uphold principles of integrity in the workplace
- Ability to manage a large volume of work
- Demonstrate a positive attitude in a challenging environment
- Occasional travel may be required
Benefits
- Health Benefits Program (CalPERS)
- Retirement (CalPERS)
- Employer Health and Consolidated Benefits Contributions
- Dental, Vision
- 401(k) and 457 Deferred Compensation Plans
- Employee Assistance Program
- Group Legal Services Insurance
- Holidays, Vacation/Sick/Other Paid Leave
- Flex Elect Reimbursement Program
- Wellness and Recognition
- Alternate Work Schedules
- Transit Pass Program
- Tuition Reimbursement
- Dependent Scholarship Program
- Leadership Training
- Mentoring Program
- Telework
- Expenses for attendance at in-person onboarding at the Vacaville office paid by State Fund
Company Overview