Note: The job is a remote job and is open to candidates in USA. VanderHouwen's client is one of the nation's largest providers of early childhood education and care, offering research-backed programs and supportive learning environments for children and families. The Customer Service Representative will conduct proactive customer outreach, answer inquiries, document interactions, and connect customers with appropriate resources while delivering a positive brand experience in a high-volume remote environment.
Responsibilities
- Conduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps in their customer journey
- Deliver a high-quality customer experience that aligns with company values, communication standards, and brand expectations
- Handle customer inquiries professionally, identify individual needs, and connect customers with the appropriate internal resources or solutions
- Maintain accurate and detailed documentation of customer interactions, outreach efforts, and follow-up activities within internal systems
- Support coverage across extended business hours and remain flexible with scheduling to ensure consistent customer support availability
Skills
- High school diploma or equivalent required
- Previous customer service experience in a customer-facing environment such as a call center, retail, customer support, hospitality, or similar service-based roles
- Strong verbal communication skills with the ability to build rapport, engage customers professionally, and represent a brand positively
- Comfortable managing outbound outreach, handling customer conversations, and navigating a structured, high-volume environment
- Reliable, adaptable, and able to work flexible shifts within business hours that may include early morning or evening schedules aligned to Pacific Time
Benefits
- 100% remote
- Fully remote work
Company Overview