Note: The job is a remote job and is open to candidates in USA. Intellectt Inc is seeking an Associate Customer Service Representative to support service and order management operations in a fast-paced environment. The role focuses on responding to customer inquiries, processing orders and payments, managing service requests, resolving concerns, and maintaining service standards and performance metrics.
Responsibilities
- Respond professionally to customer inquiries via phone, email, and other communication channels
- Process customer orders, service requests, invoices, and documentation accurately
- Manage incoming and outgoing customer calls
- Collaborate with internal departments to resolve customer concerns and fulfill requests
- Enter and update service order requests while providing confirmations to customers
- Process customer payments and provide proof of payment when needed
- Generate invoices and customer-specific reports upon request
- Maintain department service standards and performance metrics
Skills
- High school diploma or equivalent with at least 1 year of customer service experience
- Associate's degree with relevant experience
- Excellent communication and customer service skills
- Strong time management and organizational abilities
- Analytical problem-solving and decision-making skills
- Ability to manage sensitive situations professionally
- Multitasking across multiple communication channels
- Basic computer and data entry skills
- Detail-oriented and team-focused mindset
- Ability to sit, stand, type, and communicate regularly throughout the workday
- Occasional bending, reaching, stair climbing, and travel for meetings or seminars
- Comfortable working in office or industrial environments with minor dust exposure
Benefits
- Remote work with occasional travel to Evoqua branch locations for trainings and meetings
Company Overview
Company H1B Sponsorship