Note: The job is a remote job and is open to candidates in USA. Genpact is an advanced technology services and solutions company that delivers technology, data, and AI solutions for global enterprises. The Hybrid Cloud, Wintel & Backup Engineer provides L2 operational support across Microsoft Azure, Windows infrastructure, Active Directory, VMware, Veeam, and Cohesity environments. The role focuses on infrastructure administration, monitoring, troubleshooting, backup and recovery, patch management, identity management, and service reliability across hybrid cloud and on-premises environments.
Responsibilities
- Provide L2 administration and operational support for hybrid infrastructure environments spanning on-premises datacenters and Microsoft Azure
- Support Microsoft Azure services including Virtual Machines, Storage Accounts, Virtual Networks, Backup, Monitoring, Recovery Services, and identity platforms
- Monitor Azure infrastructure health, utilization, availability, and performance while supporting resource provisioning and operational maintenance activities
- Administer Windows Server 2016, 2019, and 2022 environments including provisioning, patching, upgrades, and lifecycle management
- Support Active Directory, Domain Controllers, DNS, DHCP, Group Policy, and hybrid identity integration with Microsoft Entra ID
- Perform user administration, access management, authentication troubleshooting, and identity-related support activities
- Provide L2 administration and operational support for Veeam Backup & Replication environments including backup monitoring, replication management, recovery validation, and operational troubleshooting
- Provide hands-on administration and operational support for Cohesity DataProtect environments including protection policies, backup monitoring, cluster health checks, and recovery operations
- Execute backup, restore, recovery validation, and disaster recovery readiness activities for enterprise workloads
- Support VMware vSphere, ESXi, and vCenter environments
- Support SSL/TLS certificate installation, renewal, lifecycle tracking, and compliance activities
- Participate in incident resolution, major incident bridges, root cause analysis, and change implementation activities
- Identify opportunities for automation through PowerShell scripting and operational improvements
- Develop and maintain SOPs, runbooks, knowledge articles, and technical documentation
Skills
- • Microsoft Azure Administration (L2)
- • Microsoft Entra ID Administration
- • Windows Server 2016/2019/2022 Administration
- • Active Directory Domain Services (AD DS)
- • Domain Controller Administration
- • DNS, DHCP and Group Policy Management
- • VMware vSphere, ESXi and vCenter Administration
- • Veeam Backup & Replication (L2 Administration)
- • Cohesity DataProtect Administration
- • Microsoft Azure Backup
- • SSL/TLS Certificate Management
- • PowerShell Scripting
- • Monitoring and Alert Management
- • Incident, Problem and Change Management
- • ServiceNow or equivalent ITSM Platform
- • 8-12 years of experience supporting enterprise Azure, Windows Infrastructure, Active Directory, VMware, Veeam, and Cohesity environments. Strong hands-on expertise in Veeam Backup & Replication administration, Cohesity backup operations, Windows Server administration, Active Directory services, Azure infrastructure support, backup and recovery operations, and hybrid cloud environments. Experience in incident management, operational troubleshooting, patch management, backup validation, and infrastructure support is essential
- • Azure Site Recovery (ASR)
- • Microsoft 365 Administration
- • Azure Monitor and Log Analytics
- • Azure Cost Management Awareness
- • Windows Clustering and High Availability
- • Storage Administration (SAN/NAS) Awareness
- • SolarWinds, LogicMonitor, PRTG or equivalent monitoring platforms
- • Hybrid Cloud Infrastructure Operations
- • Basic Infrastructure Automation and Scripting
- • Disaster Recovery Testing and Validation Experience
- • Microsoft Azure Administrator (AZ-104)
- • Veeam Certified Engineer (VMCE)
- • VMware Certified Professional (VCP)
- • Microsoft Windows Server Certification
- • ITIL Foundation
- • Cohesity Certification Preferred
Benefits
- Remote work arrangement (Richmond, VA preferred)
- World-class training
- Mentorship
- AI certifications to advance your skills
- Hands-on experience with top engineers, data scientists, and AI experts
Company Overview
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