Note: The job is a remote job and is open to candidates in USA. Motion Recruitment is seeking a Customer Service Representative to support customer inquiries and ensure a positive client experience. This role involves serving as the first point of contact for customers, managing communications, and resolving issues effectively.
Responsibilities
- Serve as the first point of contact for customers, handling inquiries related to products and services
- Identify customer issues and provide appropriate solutions or follow-up as needed
- Manage a mix of inbound and outbound communication (calls, emails, etc.)
- Investigate and resolve customer disputes within established SLAs
- Communicate updates and outcomes of inquiries or investigations to customers
- Escalate unresolved issues to the appropriate internal teams
- Accurately document all customer interactions, complaints, and resolutions
Skills
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Excellent interpersonal skills and a customer-first mindset
- High attention to detail with strong documentation skills
- Ability to work independently and manage time effectively
- Comfortable using systems like MS Outlook and data entry tools
- High School Diploma or GED required
Benefits
- Schedule- Remote (1-2 times a month in office)
- This is an initial 6-month contract
- Looking to hire Full-Time
- Opportunities to grow
Company Overview
Company H1B Sponsorship