Note: The job is a remote job and is open to candidates in USA. Service 1st Contractors has proudly served Southern California since 1985, specializing in various facility management services. They are looking for a Customer Service Representative to provide exceptional service, assist customers with their needs, and maintain strong relationships, all while working remotely.
Responsibilities
- Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone)
- Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource
- Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate
- Build and maintain strong relationships with all internal and external customers
- Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed
- Computer data entry and inquiry
- Prepare and/or complete various reports and forms accurately
- Comply with regulatory and state and federal laws
- Follow all security procedures
Skills
- High school diploma or general education degree (GED)
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to promote the sale of products and services through verbal recommendation
- Requires the basic skills associated with the general use of computers and other business office equipment
- Ability to offer flexibility in a changing work environment is imperative
- High attention to detail
Company Overview