Note: The job is a remote job and is open to candidates in USA. Reshop is transforming the returns experience for shoppers and retailers. As a Customer Service Representative, you'll be the voice of Reshop, helping customers navigate returns, refunds, and our products across digital channels while contributing to improving the customer experience.
Responsibilities
- Deliver exceptional customer support across digital channels, including email, messaging, social media, and occasional phone support
- Resolve customer questions efficiently while providing a positive and empathetic experience
- Investigate and resolve customer complaints in line with Reshop's policies and regulatory obligations
- Develop expertise in Reshop's products, processes, and systems to confidently support customers
- Meet quality, productivity, and customer satisfaction goals
- Escalate complex issues to the Escalations team or Team Leader where required and ensure customers are kept informed
- Thrive in a fast-paced environment where processes continue to evolve
- Contribute to a supportive, collaborative team culture and continuously look for ways to improve the customer experience
Skills
- Customer service experience in any customer-facing role (retail, hospitality, restaurants, call centers, reception, or similar environments)
- Strong willingness to learn and grow within the fintech and e-commerce industry
- Champion the customer experience, forming relationships with trust, respect, competence, and confidence
- Comfortable with technology and eager to learn digital communication platforms (Email, messaging, and social media channels)
- Self-driven team player and a logical thinker who can adapt to a fast-paced, challenging, and change-driven environment
- Strong time management skills
- Excellent written and verbal communication skills
- Strong attention to detail and the tenacity to seek solutions to problems
- Willingness to learn financial services regulations and compliance requirements. Training and support will be provided
Benefits
- Comprehensive training program to build your knowledge of fintech, payments, and Reshop systems.
- Opportunity to grow with a fast-scaling startup.
- Mentorship and career development opportunities.
- Flexible remote and hybrid working arrangements.
Company Overview