Note: The job is a remote job and is open to candidates in USA. KaiPod Learning is a rapidly growing network of microschools across the United States, committed to improving access to quality education. They are seeking a highly organized Software Product Manager to scale the development and delivery of their software platform, ensuring effective communication and alignment across various teams.
Responsibilities
- Conduct customer interviews and user research sessions
- Translate customer feedback into actionable recommendations for the product team
- Prioritize roadmap initiatives based on customer impact and business objectives
- Track product development timelines, milestones, dependencies, and risks to ensure projects stay on schedule
- Facilitate release readiness reviews and launch coordination
- Own the Newton metrics dashboard & report on product adoption and usage trends
- Create and maintain product documentation, release notes, and internal resources
- Lead new customer onboarding, ensuring successful adoption of new features
- Conduct customer training sessions and demonstrations
- Triage inbound customer support tickets and partner with account managers to ensure customer satisfaction
Skills
- 3–7+ years of experience in Product Operations, Product Management, or a similar role
- Exceptional organizational and project management skills
- Strong written communication and documentation abilities
- Ability to synthesize large amounts of qualitative and quantitative information into actionable insights
- High attention to detail and strong follow-through
- Comfort operating in a fast-paced startup environment
- Experience as a self-starter learning and implementing software to improve task management, analytics etc
Company Overview
Company H1B Sponsorship