Note: The job is a remote job and is open to candidates in USA. Vontier is a global technology company that empowers businesses in the transport sector. They are seeking a Customer Service Representative to provide critical support to franchised distributors and customers by delivering accurate product information and assisting with order processing.
Responsibilities
- Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
- Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
- Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
- Provide features and benefits to our franchised distributors on our commissioned daily sale items
- Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
- Input orders utilizing internal ordering software systems
- Work cross-functionally with subject matter experts to resolve open questions
- Other responsibilities as assigned
Skills
- High school diploma or GED equivalent
- Must be able to work 12:30 PM -9 PM Monday-Friday
- 1+ years of call center experience or equivalent experience in dealing with customers
- Basic use of PC and keyboard
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Ability to perform suggestive sales
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
- On the job experience in working with general automotive mechanics a plus
- Suggestive sales experience preferred
Benefits
- Annual bonuses/incentives (depending on position)
- Immediate company benefits (medical, dental, vision, life, etc.)
- 401k with company match
- 401k defined contribution after 1 year of service
- High level of employee engagement
- Walking path and gym equipment onsite
- Food trucks on site during the summer
- Dress for your day - every day casual/jeans
- Employee discounts
- 15 days vacation + 4 floating holidays + 8 paid holidays
- Paid maternity & paternity leave
- Tuition reimbursement
- Student loan payment assistance
- Hybrid work environment (2 days remote)
- Annual Day of Caring for employees to volunteer
- Discounts on tools
- Annual team building events
- Premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance
- Programs for family planning from Maven Clinic to managing diabetes like Livongo
- Coverage for women's health
- Support for adult and elder care
- Paid parental leave
- A generous 401(k) plan with matching company contributions
- Paid time off up to 120 hours
- 13 paid holidays (including 3 floating holidays) per year
- Paid sick leave
Company Overview