Note: The job is a remote job and is open to candidates in USA. Dexian is a talent and technology solutions company. The Customer Service Representative will support dental insurance customers by responding to inquiries, researching coverage and claims issues, processing transactions, and delivering empathetic, professional service through telephone and email.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Skills
- The ability and desire to work during the hours of operation 5:00 AM 8:00 PM PST, Monday through Friday
- Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need
- New hires must reside in the state of California
- High School Diploma or GED equivalent
- Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible
- 1 year of experience in a remote Call Center Customer Service role
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 + years Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of
- Previous experience with Salesforce is a plus
Benefits
- Virtual roles work from a home office
- Support to help you maintain a healthy work-life balance
Company Overview