Note: The job is a remote job and is open to candidates in USA. TechOp Solutions International is seeking experienced call center professionals to support a government client. The Customer Service Representative will provide professional customer service, handle and document calls, conduct research, prepare reports, and navigate multiple systems while exercising sound judgment.
Responsibilities
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
- Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Skills
- * 3 +years experience in a call center
- * High school diploma or equivalent is required
- * Proven ability to multitask simultaneously communicating and inputting data
- * Strong written and verbal communication skills
- * Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
- * Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
- * Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- * Experience in handling sensitive information
- * Ability to pass a government security background check
Benefits
- Remote work
Company Overview