Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Service Representative to support customers who possess company policies. The role involves responding to customer requests by telephone, researching policy-related questions, discussing available options, and assisting with site access and policy modifications.
Responsibilities
- Enhance and strengthen relationships between the customer and company
- Perform responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills
- Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
- Service customers who possess a company policy by responding to requests via telephone
- Research and respond to requests and discuss options regarding various aspects of the policy and procedures
- Assist with site access and refer requests for other policy modifications to appropriate areas
Skills
- 1 year of call center experience
- Customer service experience
- Intermediate computer literacy/proficiency
- Ability to multi-task/operate multiple screens while speaking with customers
- High school diploma or GED equivalent
- Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc
- Experience accessing and navigating up to 10 electronic systems to provide complete response
- Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday
- Must possess a professional and engaging phone voice and demonstrate a true desire to help people
- Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products
- Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette
- Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment
- Demonstrate ability to work in a team environment to improve service to internal and external customers
- Demonstrating an ability to work independently from home
- Ability to generate innovative ideas for process improvements and problem-solving
- 1 year of call center experience
- Microsoft Office experience
Benefits
- Virtual role with in-person training
- Virtual roles predominantly work from a home office
Company Overview
Company H1B Sponsorship