Note: The job is a remote job and is open to candidates in USA. Apolis is seeking an experienced MXP Consultant to support and maintain MXP environments. The role focuses on resolving tickets, supporting incidents and production issues, implementing configurations and system changes, coordinating with support teams, and mentoring team members.
Responsibilities
- Resolve support tickets across various **MXP modules**
- Provide production support for **incidents, issues, and service requests**
- Support **new configurations and system changes**
- Coordinate with MXP support teams for system-related issues
- Troubleshoot and resolve application and configuration issues
- Work effectively in a **fast-paced support environment**
- Quickly learn and adapt to new issues and system requirements
- Document solutions and knowledge gained from new issues
- Provide **technical guidance and mentoring** to other team members
- Maintain system stability and ensure timely resolution of support issues
- Collaborate with technical and business teams as required
Skills
- Strong hands-on experience as an **MXP Consultant**
- Experience supporting various **MXP modules**
- Experience in **ticket resolution and production support**
- Strong knowledge of **MXP configuration and change management**
- Experience handling **incidents, service requests, and system issues**
- Ability to troubleshoot and resolve complex MXP-related issues
- Experience working in a **fast-paced support environment**
- Strong analytical and problem-solving skills
- Ability to quickly learn and adapt to new technical issues
- Good communication and stakeholder-management skills
- Experience mentoring or providing technical guidance to team members is preferred
- Experience supporting **multiple MXP modules** in an enterprise production environment
- Experience with **MXP configuration, customization, and system enhancements**
- Knowledge of **ITIL-based incident, problem, and change management** processes
- Experience working with **ticketing tools and SLA-driven support environments**
- Experience coordinating with **MXP product/vendor support teams** for complex issues
- Strong experience with **root-cause analysis and troubleshooting**
- Ability to create and maintain **technical documentation and knowledge-base articles**
- Experience providing **mentoring and knowledge transfer** to junior team members
- Strong stakeholder communication and collaboration skills
- Ability to work independently in a **fast-paced, international/remote support environment**
Company Overview
Company H1B Sponsorship