Note: The job is a remote job and is open to candidates in USA. The Liberty Company Insurance Brokers, LLC is hiring a Personal Lines Customer Service Representative to service existing personal insurance accounts and assist with quoting new accounts. The role involves communicating with clients about policies, processing policy changes, and providing customer service.
Responsibilities
- Bind coverage with required documents/forms and payments
- Manage all activities and workload in agency management system
- Review policies for accuracy
- Communicate regularly and directly with clients and underwriters
- Send out forms to clients that need to be reviewed and then collect payment
- Assist clients with requests for Certificates of Insurance
- Handle claim calls from clients, and then report claims to the appropriate carrier
- Follow up with clients and adjusters during claims process
- Answer incoming calls from clients with general policy questions
- Process payments from clients
- Assist with quoting activities
Skills
- Experience specifically working in Personal Insurance, preferably in an Independent Insurance Agency
- Outstanding verbal and written communication skills
- Experience using programs within Microsoft Office
- Strong organization skills
- Professional demeanor and appearance
- Friendly and out-going
- Significant ability to multi-task detailed and complex work
- Strong tendency to always exceed others' expectations
Benefits
- Paid time off
- Holiday pay
- Continued education support
- Company-sponsored programs to promote stress management and community involvement
- This position can be remote or hybrid.
Company Overview