Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC is hiring a National Accounts Account Manager to manage, retain, and grow strategic national accounts across its Collision and Mechanical pillars. The role focuses on customer relationships, renewals, upsell and cross-sell opportunities, SaaS platform adoption, and coordination with internal teams.
Responsibilities
- Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments
- Build strong, long-term relationships with key stakeholders, including operations, IT, and management teams
- Proactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals
- Coordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities
- Identify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera’s portfolio
- Develop and execute account growth plans in alignment with national account strategies and revenue targets
- Collaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments
- Track and report on pipeline, forecast, and progress toward growth objectives
- Develop a strong understanding of Solera’s SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows
- Support customers in adopting new features and best practices, ensuring they realize ongoing value from the platform
- Leverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance
- Use Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation
- Maintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM)
- Partner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement
- Operate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability
- Support national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations
- Represent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars
- Assist with planning and executing customer events, user groups, and executive meetings
Skills
- 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments
- Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics
- Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction
- Proven ability to identify and close upsell and cross-sell opportunities within existing accounts
- Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication)
- Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions)
- Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently
- Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms
- Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets
- Experience using or supporting AI-enabled platforms or analytics tools
Benefits
- Performance-based incentives tied to retention and account growth.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Opportunities for professional development and advancement within a global automotive technology leader.
- A collaborative culture that values innovation, accountability, and customer success.
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