Note: The job is a remote job and is open to candidates in USA. Joulé provides outsourced services and workforce solutions across North America. The Customer Service Representative will support customers regarding sales, promotions, installations, and communications while resolving claims and complaints, educating customers, and developing improvement plans based on survey feedback.
Responsibilities
- Provides customer services relating to sales, sales promotions, installations and communications
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
- Develops organization-wide initiatives to proactively inform and educate customers
- Develops improvement plans in response to customer surveys
Skills
- High School Diploma
- 2+ years of customer service experience within a call-center environment
Benefits
- Work Model: Remote (CST)
- Eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
Company Overview