Note: The job is a remote job and is open to candidates in USA. AssistRx provides Patient Solutions & Support services. The Customer Service Representative serves as the first point of contact for patients, medical professionals, and family members by assessing needs, prioritizing and triaging inquiries, enrolling customers, maintaining patient records, and coordinating services.
Responsibilities
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate
- Enroll new customers to Patient Solutions
- Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs
- Data entry of incoming documents
- Understand adverse events, identify and record them
- Complete various special projects as required
- Performs other related duties as assigned by management
Skills
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Ability to assist with other ad-hoc projects and cross train within the call center environment
- Computer skills: Microsoft Office Suite
- Somecollege preferred
- At least 2 years' experience in a customer service/call center setting preferred
- Medical Insurance knowledge is preferred
Company Overview