Note: The job is a remote job and is open to candidates in USA. Waste Connections is seeking a high-energy Customer Service Representative to join its team in Henderson, Colorado. The role handles customer inquiries, service orders, contracts, payments, disputes, and complaints while promoting goodwill and supporting sales in a high-volume call environment.
Responsibilities
- Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
- A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed
Skills
- Ability to read, write, comprehend and communicate in English
- Typing and 10-key skills are required
- High School Diploma or GED required
- 2 years of Phone Customer Service experience preferred
- Experience with MS Word, Excel, and Email preferred
Benefits
- Incentive bonuses that are paid out monthly
- Medical
- Dental
- Vision
- Flexible spending account
- Long term & short term disability
- Life insurance
- 401K retirement
- Unlimited opportunities to "Connect with Your Future"
Company Overview