Note: The job is a remote job and is open to candidates in USA. ibex is a company that supports career growth through training, teamwork, and customer-focused opportunities. The Customer Service Representative provides inbound customer care for a utility company, handling billing, payments, credits, service orders, technician appointments, and support tickets while delivering a positive customer experience.
Responsibilities
- Provide friendly and professional customer service over the phone
- Answer questions about billing, credit, starting, stopping, moving utility services
- Explain self-service options and help customers use them
- Route calls to the appropriate support team when needed
- Resolve billing questions and discrepancies
- Schedule and reschedule service technician appointments
- Follow established call flows and program guidelines
- Deliver a positive customer experience and meet customer satisfaction goals
- Resolve and close support tickets promptly and accurately
Skills
- * Strong commitment to providing excellent customer service
- * Ability to work in a fast paced environment while maintaining a positive attitude
- * Ability to multitask across multiple systems while assisting customers
- * Ability to learn new programs, research issues and clearly explain solutions
- * Strong verbal and written communication skills
- * At least 6 months of customer service experience
- This role is currently limited to candidates residing in: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming
- * 18+ years of age with a High School diploma or equivalent
- * Private, distraction free workspace (not a shared/common area of the home)
- * Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- * Must remain on camera during working hours
Benefits
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and real career growth opportunities
- Positive, performance driven culture
- Work from home
- Paid training
- 401k
- Health, dental, and vision benefits
- PTO
- Referral bonuses
- Employee discounts
- Free cell phone for all employees!
Company Overview