Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider that combines expertise with technology to help clients solve complex challenges. The Business Operations Associate supports a portfolio of Head Start contracts through contract operations, financial management, project reporting, workforce coordination, data analytics, process improvement, and strategic initiatives.
Responsibilities
- Support oversight of multiple contracts to ensure compliance with contractual requirements, budgets, schedules, and performance goals
- Implement and improve operational processes, systems, and policies
- Monitor key performance metrics, identify risks, and support resolution of operational challenges
- Support forecasting, budget tracking, labor utilization, ODC management, and contract financial reporting
- Analyze financial data, maintain forecasts, and prepare invoice reviews, financial summaries, and projections
- Manage project trackers, dashboards, reporting systems, and operational documentation
- Track deliverables, milestones, staffing actions, and contract requirements
- Support the preparation of client and corporate reports
- Support onboarding, staffing coordination, workforce planning, timekeeping, expense reporting, and professional development tracking
- Coordinate subcontractor administration and serve as a liaison among project teams, Finance, HR, and corporate support functions
- Leverage technology, data analytics, dashboards, and reporting tools to support decision-making
- Promote effective use of project management and business systems
- Identify and implement process improvements that enhance efficiency and reporting accuracy
- Contribute to business development, capture, proposal, and recompete efforts
- Support special projects and strategic initiatives for portfolio leadership
Skills
- Bachelor's degree in Business Administration, Public Administration, Management, or a related field
- 5+ years of experience in operations, project management, business administration, or a related field
- Experience supporting complex programs, projects, or federal contracts
- Strong analytical, organizational, and problem-solving abilities
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and deadlines
- High attention to detail and commitment to quality
- Sound judgment, professionalism, and discretion
- Ability to work independently and collaboratively
- Initiative and ownership
- Accountability and follow-through
- Collaboration and relationship building
- Adaptability and resilience
- Solutions-oriented mindset
- Customer focus
- Continuous improvement
- Confidentiality and professionalism
- Experience supporting federal contracts, grants, or technical assistance programs
- Experience with financial forecasting, reporting, budget management, and operational analytics
- Proficiency with Smartsheet, SharePoint, Costpoint, Cognos, Workday, Microsoft 365, and related business systems
- Experience leveraging AI-enabled tools, workflow automation, and data visualization platforms (e.g., Microsoft Copilot and Power BI)
- Knowledge of project management, quality assurance, and risk management practices
Company Overview
Company H1B Sponsorship