Note: The job is a remote job and is open to candidates in USA. Sentara Health is seeking a full-time remote Customer Service Representative to support members and patients. The role researches and resolves telephone inquiries involving eligibility, prescription benefits, claims, billing, payment plans, payment questions, and scheduling.
Responsibilities
- The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
Skills
- This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area
- You must be able to travel on-site if you have connectivity issues
- Must be able to work between the hours of 9:00AM to 5:30PM
- High school diploma or equivalent **Required**
- Two years of customer service experience **required**
- Previous data entry experience **required**
- Prior scheduling experience **required**
- Familiar with Epic beaker **preferred**
- Experience in a high-volume call center **preferred**
Benefits
- Remote position for candidates residing in the Virginia Beach or Hampton Roads area
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Company Overview
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