Note: The job is a remote job and is open to candidates in USA. Dexian is a global talent and technology solutions and professional staffing company serving organizations through a network of more than 70 locations worldwide. The Customer Service Representative supports customers with questions about defined benefit annuities and pensions, handles account maintenance requests, and assists with claims while explaining complex financial information accurately and professionally.
Responsibilities
- This position supports customers calling with questions related to defined benefit annuities (Group Annuity Contracts) or pensions, providing clear explanation of policy details, payments and account status, Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications, and provide assistance throughout the claims process
Skills
- High school diploma or equivalent (Associates or Bachelors preferred)
- 2-3+ years of customer service experience (financial services strongly preferred)
- 1-3+ years of experience with Windows based operating systems (MS Office, Suite, etc.)
Benefits
- Remote work arrangement
- 6-month contract with a possibility of extension
Company Overview