Note: The job is a remote job and is open to candidates in USA. Global Channel Management, Inc. is seeking a Customer Service Rep to provide high quality support and problem resolution to customers. The role involves assisting customers through various channels and ensuring satisfaction while meeting departmental objectives.
Responsibilities
- The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
- Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations
- Uses courteous and professional language
- Works effectively in a team environment
- Creates a win-win resolution to problems
Skills
- 2+ years of experience
- Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays
- 12:30pm start time and 3:30pm start time
- The training 12:30pm until 9pm
- REMOTE LOCAL CANDIDATES, Mason, OH
- Provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers
- Assists customers telephonically and non-telephonically with service and support issues
- Resolves problems utilizing department tools, resources, business judgment and expertise
- Acts as a positive role model by demonstrating continuous performance improvement
- Ensures productivity, revenue generation, and quality levels are met
- Uses courteous and professional language
- Works effectively in a team environment
- Creates a win-win resolution to problems
Company Overview