Note: The job is a remote job and is open to candidates in USA. Kentro is a technology and government services company supporting customer missions through innovative technology solutions. The company is seeking a Remote System Administrator to provide advanced operational support for enterprise virtual desktop services, including system monitoring, administration, incident resolution, maintenance, security compliance, and service improvement.
Responsibilities
- Provide advanced operational support for enterprise Virtual Desktop Services
- Monitor system health, availability, performance, and capacity
- Investigate and resolve complex incidents, service requests, and infrastructure issues
- Administer and support Citrix and Microsoft virtual desktop environments
- Support virtual desktop provisioning, application delivery, user access, and endpoint integration
- Perform system maintenance, patching, upgrades, and configuration changes
- Participate in change management, problem management, and root cause analysis activities
- Maintain operational documentation, knowledge articles, and standard operating procedures
- Collaborate with engineering teams to implement service improvements and automation
- Support security compliance, vulnerability remediation, and configuration management
- Participate in scheduled after-hours maintenance and operational support when required
- Coordinate with other Endpoint Engineering workstreams to ensure seamless service delivery
Skills
- * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
- * Five or more years supporting enterprise Windows infrastructure or virtual desktop environments
- * Experience administering enterprise virtual desktop technologies
- * Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
- * Experience troubleshooting enterprise infrastructure and end-user computing environments
- * Experience with PowerShell or other automation tools
- * Strong analytical, organizational, and communication skills
- * Ability to obtain and maintain any required federal security clearance
- * US Citizen or Lawful Permanent Resident (Green Card)
- * Willing and able to obtain and maintain Public Trust Clearance
- * Must meet updated ID requirements: [https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents](https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.gsa.gov%2Ftechnology%2Fit-contract-vehicles-and-purchasing-programs%2Ffederal-credentialing-services%2Fget-appointment-help/bring-required-documents&data=05%7C02%7Canna.brockman%40kentro.us%7Cb393ec91087c46d6db3308ddc46e2bc8%7Cb22f297b30104a07a75c752d1557669c%7C0%7C0%7C638882699634032008%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=NA2qzaElozEpja96X%2FqOj8jGps8qA9NbaZqAyADmyOk%3D&reserved=0)
- + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully
- * Experience supporting Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- * Experience supporting Azure Virtual Desktop (AVD) and/or Windows 365 Cloud PC
- * Familiarity with Microsoft Intune, Microsoft Entra ID, FSLogix, VMware, or Hyper-V
- * Experience with ServiceNow and ITIL-based service management
- * Experience supporting large enterprise or federal government environments
- * Relevant Microsoft, Citrix, VMware, or Azure certifications
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development; reimbursement amounts may fluctuate due to IRS limitations.
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking
- Funds for activities, including virtual and in-person happy hours, holiday events, fitness and wellness events, and annual celebrations
- Charity galas and events
Company Overview