Note: The job is a remote job and is open to candidates in USA. The Fountain Group is a national staffing firm seeking a Customer Service Rep for a prominent client. The role provides customer service for waste and recycling issues across U.S. locations, coordinates vendors and repairs, monitors service requests, and supports sustainability, hazardous waste, and special project initiatives.
Responsibilities
- Provides customer service to all US locations regarding Waste & Recycling related issue
- Responsible for executing all activities of the Waste & Recycling Department
- Ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers
- Ensures timely Compactor/baler repairs
- Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal
- Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines
- Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations
- Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions
- Works to ensure waste/recycling services are in accordance with corporate Sustainability goals to reduce our carbon footprint
- Oversees the pick-up schedules for the hazardous waste program
- Consults with Store Operations & Safety team regarding hazardous waste violations
- Execute daily operation of Special Project initiatives from Store Operations partners
Skills
- High School Diploma is Required
- 2 or more years of customer service experience
- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
- Outstanding communication skills and phone call etiquette
- Bachelor's degree is preferred
Benefits
- Remote work
Company Overview
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