Note: The job is a remote job and is open to candidates in USA. Apartment Life is seeking a Chief Operations Officer to lead its program management operations and leadership team. The role is responsible for driving operational excellence, integrating systems and processes, improving program delivery and client satisfaction, and partnering with the Chief Growth Officer to support scalable and sustainable growth.
Responsibilities
- LMA (Lead, Manage, Hold Accountable) + Culture - Lead and develop the program management leadership team. Coach, direct, and hold leaders accountable for clear goals, activity, and results. Set the tone for program management culture, ensuring expectations, values, and excellence are modeled and carried consistently throughout the broader team
- Own & drive the operational vision – Define and steward the vision for program excellence, training, and delivery in alignment with organizational strategy and to meet organizational goals
- Integrate & align program management functions – Ensure program management and training functions operate as a cohesive system that delivers consistent quality and impact
- Strengthen systems & processes – Champion scalable systems, processes, and tools that improve program delivery, coordinator development, client satisfaction, and the expansion of people impact
- Partner with the CGO to enable sustainable growth – Collaborate closely with the Chief Growth Officer to align operational capacity with growth initiatives, ensuring expansion is strategic, scalable, and sustainable. Model and champion strong cross-functional partnership, setting clear expectations for healthy communication, shared ownership of goals, and collaborative problem-solving
Skills
- Full time, 40 hours per week
- Remote position open to candidates across all U.S. time zones
- Proven experience leading through multiple layers of leadership, including developing and holding accountable leaders who manage other employees
- 5 to 7 years experience in multifamily or industry leadership, business development, or program management
- 3 to 5 years experience leading a team
- Strategic thinking with strong execution skills
- Excellent communication skills, both verbal and written (also listening, hearing, typing)
- Organization, time management
- People management skills
- Tech/computer skills, including utilization of AI to streamline work
- Customer service
- Discernment
- Able to travel at least once a month for retreats, summits, and other industry events
- Proficiency in Microsoft Office, HubSpot, and Asana a plus
Benefits
- Full-time, 40 hours per week
- Remote position open to candidates across all U.S. time zones
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