Note: The job is a remote job and is open to candidates in USA. PATH ARC is hiring an entry-level Customer Service Representative to support clients remotely from California. The role involves answering inquiries across phone and digital channels, providing product information, resolving customer issues, documenting interactions, meeting performance goals, and scheduling callbacks or appointments.
Responsibilities
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Skills
- * Previous experience in customer support, client services, sales, or a related field
- * Excellent at communicating over the phone and other communication platforms
- * Basic computer skills and experience
- * Able to multitask
- * Excellent time management and prioritization skills
- * Ability to listen actively, relay information, and answer questions and/or concerns
- * Customer-focused for positive customer experience and resolution
- * **MUST RESIDE IN CALIFORNIA**
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Company Overview