Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Operations Associate who will primarily work remotely with a transition to a hybrid model in specified locations. The role involves preparing and filing applications, collaborating with account managers, and ensuring effective communication within the team.
Responsibilities
- Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries
- Submit 50-100 applications per week, varying based on the complexity of filings
- Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure
- Ensure that any changes to the filing process are documented within our internal database by relaying such changes to the onboarding and/or research teams
- Operate efficiently within an internal collaborative team environment
Skills
- Minimum high school education or equivalent; bachelor's degree preferred
- Minimum 2 years of client-facing application support experience
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong analytical skills, problem-solving, and decision-making skills
- Excellent written and verbal communication skills
- Ability to prioritize, multitask, and manage organizational tasks effectively
- Bachelor's degree preferred
Benefits
- 100% remote while on contract, but must be open to hybrid in any of the following locations once converted: open to White Plains, NY; Glastonbury, CT; Dallas, TX; Chicago, IL; Madison, WI; Clayton, MO; or Wilmington, DE Office location required on resume
Company Overview
Company H1B Sponsorship