Note: The job is a remote job and is open to candidates in USA. Extra Mile E-Commerce operates Omaha Sports and Games, an eCommerce company specializing in sports, fitness, arcade, game room, and recreational products. The Customer Service & Inside Sales Representative will support customers during evenings and weekends by answering inquiries, providing product guidance, resolving concerns, and converting opportunities into sales through follow-up and upselling.
Responsibilities
- Answer incoming customer phone calls immediately and professionally
- Respond quickly to customer text messages and emails
- Assist customers with product questions, shipping information, order updates, availability, and purchasing concerns
- Utilize our website, manufacturer resources, internal systems, and other tools to provide accurate information
- Take ownership of customer inquiries and follow through until their questions or concerns are resolved
- Ensure every customer receives friendly, knowledgeable, and professional service
- Help customers select the right products for their needs and budget
- Confidently recommend products and guide customers toward purchasing decisions
- Identify opportunities to upsell accessories, upgrades, and complementary products
- Overcome common purchasing objections and confidently ask for the sale
- Follow up with abandoned carts, open quotes, previous inquiries, and other sales opportunities
- Proactively contact potential customers during slower periods to generate additional revenue
- Help convert website visitors and incoming customer inquiries into completed purchases
- Work independently during evenings and weekends with limited direct supervision
- Manage multiple customer conversations across phone, text, and email
- Prioritize incoming customer inquiries while staying productive with outbound sales opportunities
- Maintain accurate customer notes and follow up information
- Recognize when an issue requires management assistance and communicate it appropriately
- Take personal ownership of customer satisfaction, response times, and sales performance
- Answers incoming calls promptly and provides an exceptional customer experience
- Responds quickly and professionally to texts and emails
- Finds accurate answers without needing constant management assistance
- Confidently converts customer inquiries into completed purchases
- Identifies upselling opportunities that genuinely benefit the customer
- Consistently follows up with sales opportunities
- Remains productive even when inbound customer volume is low
- Helps our company increase revenue while maintaining excellent customer satisfaction
Skills
- Excellent verbal and written communication skills
- Strong phone presence and confidence speaking with customers
- Ability to work independently and manage time effectively
- Comfortable navigating websites, researching products, and learning new software
- Strong problem solving skills and attention to detail
- A customer first attitude combined with a sales driven mindset
- Dependability and consistent availability during the required schedule
- Ability to manage customer conversations professionally, including difficult or frustrated customers
- This position is designed to provide live customer service and sales support during evenings and weekends
- Saturday: 10:00 AM to 10:00 PM
- Sunday: 10:00 AM to 10:00 PM
- Monday: 5:00 PM to 10:00 PM
- Tuesday: 5:00 PM to 10:00 PM
- Wednesday: 5:00 PM to 10:00 PM
- Thursday: Off
- Friday: Off
- Full time position averaging 40 paid hours per week, with scheduled breaks and minor adjustments to the above coverage hours as needed
- Candidates must be comfortable working evenings and weekends, including extended weekend shifts
- Previous customer service or inside sales experience
- Experience selling products online or over the phone
- Experience with eCommerce platforms such as Shopify
- Familiarity with CRM systems and customer support software
- Experience following up with leads and closing sales
- Interest in sports, fitness, arcade games, or recreational products
Benefits
- Performance based sales incentives
- Remote opportunities available
- Full time, consistent weekly schedule
- Opportunity for compensation growth based on performance
- Opportunity to grow alongside an expanding eCommerce company
Company Overview