Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides supplemental benefits that help protect working families across the United States. The Customer Service professional will conduct scheduled virtual consultations, explain benefit options, guide clients through enrollment, maintain records, and provide ongoing relationship support.
Responsibilities
- Conduct scheduled virtual consultations with individuals and families through Zoom
- Understand each client’s goals, concerns, and coverage needs
- Explain available supplemental benefit options clearly and professionally
- Guide clients through the enrollment process with care and attention to detail
- Maintain accurate digital records and ensure timely follow-up communication
- Provide ongoing support and relationship management for clients
- Participate in weekly coaching sessions, mentorship programs, and professional development meetings
Skills
- Professionals with strong customer service instincts
- Confident communicators who build trust through empathy and clarity
- Detail-oriented individuals who prioritize organization and follow-through
- Self-motivated professionals comfortable working remotely
- Authorized to work in the United States
- Reliable internet connection
- Windows-based laptop or desktop computer with webcam
- Candidates with backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (helpful but not required)
Benefits
- 100% remote work environment from anywhere in the United States
- Flexible scheduling that supports work-life balance
- Pre-qualified client consultations provided — no cold outreach required
- Comprehensive training and licensing support
- Monthly and quarterly performance bonuses
- Equity opportunities for qualifying team members
- Leadership development and advancement opportunities
- Collaborative, service-driven team culture
- Weekly coaching sessions, mentorship programs, and professional development meetings
Company Overview