Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. The Customer Service Engineer will install, maintain, troubleshoot, and repair multi-modality imaging equipment while building strong relationships with doctors, technicians, and customer representatives. The role also supports customer satisfaction, business growth, warranty and preventive maintenance activities, quality systems, and account sales initiatives.
Responsibilities
- Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Skills
- Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Location for the role is Gujarat and will require travelling
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
- Good oral and written communication skills
- Ability to document, plan, market, and execute programs
- Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement
- Sought by others for guidance and advice
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Benefits
- Remote work arrangement
- Career opportunities in a culture that fosters care, collaboration and support
Company Overview