Note: The job is a remote job and is open to candidates in USA. Sweet Carolina's Travel is seeking a dependable and service-oriented Customer Care Coordinator to support customers throughout their travel planning experience. The role involves answering inquiries, gathering trip information, coordinating travel-related requests, maintaining customer records, researching travel options, and providing timely follow-up communication.
Responsibilities
- Respond to customer inquiries in a professional and timely manner
- Assist customers with general travel-related questions and requests
- Gather customer preferences and trip information
- Provide follow-up communication throughout the planning process
- Help coordinate reservations, travel documentation, and itinerary details
- Maintain accurate customer records and notes
- Communicate important updates, deadlines, and travel information
- Research travel options based on customer needs and preferences
- Work with travel suppliers and internal support resources when necessary
- Follow established customer service procedures and company guidelines
- Participate in training and professional development
- Maintain a positive, solutions-focused approach when assisting customers
- Protect confidential customer information and maintain professional standards
Skills
- Strong written and verbal communication skills
- Excellent customer service and interpersonal skills
- Basic computer and internet skills
- Comfortable communicating by phone, email, text, and virtual meeting platforms
- Strong organizational and time-management skills
- Ability to follow instructions and established procedures
- Detail-oriented and able to manage multiple customer requests
- Reliable internet access and appropriate workspace for remote responsibilities
- Ability to work independently while remaining connected with a team
- Professional, dependable, and willing to learn
- The ideal candidate enjoys working with people and takes pride in delivering a positive customer experience
- You should be comfortable learning new technology, communicating with different types of customers, staying organized, and following through on customer needs from initial inquiry through completion
- This is a remote opportunity requiring regular access to a computer, reliable internet, email, and virtual communication tools
- Candidates should be comfortable managing responsibilities independently while maintaining consistent communication and professional standards
- Previous experience in customer service, hospitality, travel, administrative support, retail, or client-facing roles is helpful but not required
Benefits
- Training and ongoing professional development are available to help team members become familiar with travel industry resources, customer service procedures, supplier systems, and travel planning tools.
- Remote opportunity
Company Overview